Some situations require a Key Holder to attend your property if the alarm is activated. For instance, if you want your burglar alarm to have police response, you need to have 2 registered Key Holders.
When the alarm is activated, one of these Key Holders is alerted by the monitoring station and needs to attend your property.
If a commercial or domestic client based in Southend or Essex has a monitored system and that system is maintained by us, then Blake Fire & Security Systems can provide a Key Holding Service. This means we are the first (or second) name on the list of people to be called in the case of any alarm activations.
You don't need professional key holder services, you could use a relative or family friend. However, many of our customers find it more convenient to use our 24 /7 service.
We will only attend site as Key Holders for alarm activations.
One of our engineers attends your property when the alarm is activated. This means if you're not in when your alarm goes off, you know an engineer is on their way to make sure your home is OK.
As Key Holders we are normally first on site and will attempt to fix the fault there and then depending on whether we have the correct replacement parts on board. If this is not the case, the system will be left secure until we can return to site with the required parts.
We are available for this service 24/7 with a standard 4 hour response time but all our engineers with try to attend in less than 2 hours - if not sooner depending on location.
This service is supplied as a one-time call out fee that will be charged per visit, or through an annual fee which will cover any callouts for that year. Unfortunately if the call out is due to user error and not a genuine activation, a charge will still be made for our attendance. Scroll down to read more about our two payment Options below.
Another part of the service is that we keep a copy of the keys to your site, so we can gain access to site as soon as possible. The keys are kept in a secure location and have to be signed out and signed back in during uses.
We can also be temporary Key Holders, for example, if a client goes on holiday. Once they are back it will return to their normal Key Holder list.
All our engineers must hold an SIA Licence for key holding before they can attend any callouts. For more information on the SIA licence please click here.
If we do get called to site and there has been a break in, the site will be made secure before leaving. If we can’t personally do this ourselves, we will arrange other services that can.
To find out more about our Key Holding Services, call us on 01702 447800 or click the red button below
For your Key Holding requirements we offer two Options:
Pay As You Go - Key Holder / Engineer Response
An engineer will attend any activation of the intruder alarm system
The Cost of this service is as per our normal ‘Schedule of Rates’ which are:
£30.00 Callout + £37.50 per hour + V.A.T. during normal working hours
£45.00 Callout + £75.00 per hour + V.A.T. outside of normal working hours
One Off Annual Fee - Key Holder / Engineer Response
An engineer will attend any activation of the intruder alarm system when the system is set and the site is secure.
The Cost of this service is a one off payment of :
£600.00 + V.A.T. per annum