Blake Fire and Security Systems

How To Get Police Response From Your Monitored Alarm System

Date: 9 February 2023

If someone breaks in while you're not home, you want reassurance that the Police are on their way, ASAP. Here's how to get it!

For the Police to be automatically contacted on your behalf, you need a monitored burglar alarm system.

The Police don't monitor it - an Alarm Receiving Centre (ARC) does. The ARC have a direct line to the Police, who they call in the case of a break-in.

Certain criteria MUST be met before you can get this service. The Police require that you use an NSI or SSAIB approved company to:

  • Design
  • Install
  • Maintain
  • Monitor and
  • Register your system - obtaining a (Unique Reference Number) URN from the Local Police

Without all of the above, and assigned keyholders, your system will not qualify for Police monitoring.
(Correct as of original publish date of article)

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The Police insist on NSI or SSAIB, so should you!

False alarms cause havoc.

The MET report that 92% of activations are false! To mitigate this, the Police will only attend if your alarm system is deemed reliable.

Automatic Police response is a privilege for those with professionally installed systems.

Unfortunately, systems installed by:

  • Handymen
  • Dads
  • Electricians
  • Locksmiths
  • and non-approved security companies

... do not qualify!

Sounds harsh but, if the Police weren't picky, they'd waste time responding to faulty alarms instead of helping those in real danger.

Learn what happens when your monitored alarm goes off.

What NOT to do...

You cannot cut corners by

  • Researching the systems NSI Gold & SSAIB companies install
  • Buying them offline and
  • Attempting a DIY installation

However handy you may be, you do not have the experience of a professional. A DIY installation will not cut the mustard.

Accredited installers undergo inspections to prove them competent in designing, installing and maintaining systems to British standards and legislation.

Maintenance isn't a luxury, it's a necessity

Your phone requires regular software updates. Your car needs servicing...

And your home alarm needs professional maintenance too!

If your alarm isn't kept in tip top condition you are more likely to experience false alarms. Worst case, it can stop working and leave your family home vulnerable to a burglary.

Proper maintenance from an accredited company will help to solve this - which is why the Police stipulate it.

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NSI or SSAIB monitoring is key

Even after these considerations, your alarm must be monitored by an NSI or SSAIB approved Alarm Receiving Centre (ARC). This means that the skilled operators can vet your alarm activation and use their direct line to call the Police.

They can only do this if the alarm has been registered with the local Police and has a URN which, again, is only available if your alarm was installed by an NSI or SSAIB certified company.

You will also need to assign trusted keyholders, so that when the authorities have been contacted, the keyholder can also attend your home to let the Police in.

Too many false alarms? Be careful... False alarms are no joke.

Once monitored, if your alarm is wrongly activated three times within a 12 month rolling period then the Police can strike you off their priority list.

There are three priority ratings - 1, 2 & 3.

3 false alarms means you are put to level 3 and are unlikely to receive Police response if you encounter a real threat!

For more information on why the Police recommend NSI and SSAIB companies, read this!

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This blog post is provided for general information only. It is not intended to amount to advice on which you should rely. Call Blake's on 01702 447800 to speak to one of our professionals for specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

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